RETURN & REFUND POLICY

Last updated: June 2026

At LS Customs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and parts received with the product.
• Not show signs of installation, damage, or misuse.

Items that do not meet these conditions may not be eligible for a refund. A 30-day return window is a common Shopify practice and aligns with standard return-policy recommendations.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products.
• Clearance or final sale items.
• Gift cards.
• Digital products or downloads.
• Products damaged due to improper installation or customer misuse.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

If approved, we will provide a replacement, store credit, or full refund at no additional cost.

Return Shipping

If the return is due to customer preference (wrong item ordered, no longer wanted, etc.), the customer is responsible for return shipping costs.

If the return is due to our error or a defective product, LS Customs will cover the return shipping costs.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take 5–10 business days depending on your payment provider and bank.

Original shipping costs are non-refundable unless the return is due to our mistake.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it must follow the standard return process.

How to Request a Return

To request a return, contact us at:

Email: lscustoms07@gmail.com

Please include:

• Order number
• Full name
• Reason for return
• Photos (if applicable)

Contact

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@lscustoms.com